Key litigators at a 10-partner law firm recognised that modern legal practice required standardised eDiscovery tools and workflows. They saw eDiscovery as the norm rather than the exception, even for modest-sized cases. However, they faced several challenges:

• High costs and external reliance – Existing litigation support technologies were expensive to license and required ongoing consultancy support.
• Client resistance to technology costs – Many clients pushed back on added technology expenses, making broad adoption difficult.
• Inconsistent platforms and training inefficiencies – Without a preferred solution, staff had to learn multiple platforms, leading to confusion and inefficiencies.
• Unpredictable cost estimates – Frequently seeking pricing from external providers for each new matter was time-consuming and costly.

The firm needed a single, cost-effective solution that could support all litigation matters, from small cases to complex trials.

After a cost-benefit analysis and an extensive RFP process, the firm selected Delium on a ‘whole of firm, every matter’ basis. Delium would be treated as a core litigation management tool, ensuring:

• Predictable costs – The firm absorbed the cost of licensing Delium as a standard practice expense, with the ability to pass it on when appropriate.
• Firm-wide adoption – Delium became a universal tool for all litigation matters, eliminating the need for multiple platforms and retraining.

Develop customised workspace templates to suit different matter types.ailored workflows and training – A Delium affiliate worked with the firm’s internal champions to:

• • Develop customised workspace templates to suit different matter types.
  • Implement a ‘train the trainer’ strategy for sustainable internal training.

With Delium, litigators, clients, experts and external counsel could collaborate in shared workspaces, removing the need for separate document sharing, analysis and briefing processes. Over time, regular use of Delium led to an almost entirely self-supported capability, minimising consultancy costs and providing greater predictability in matter expenses. The firm also leveraged Delium for:

• Witness preparation
• Chronology production
• Briefing of external counsel
• Evidence publication at trial

This structured approach improved efficiency, consistency, and quality across all litigation matters.

• Standardised litigation management – Every matter followed a consistent methodology, improving efficiency and case handling.
• Reduced costs and predictable pricing – Eliminated ad hoc pricing negotiations with external providers and reduced reliance on consultants.
• Seamless collaboration – A single, secure workspace allowed litigators, clients, and experts to work together efficiently.
• Minimal training and support needs – With one platform for all cases, ongoing training and retraining efforts were significantly reduced.
• Higher efficiency and staff satisfaction – Standardised workflows minimised rework, making case preparation faster and more cost-effective.

The firm’s litigation partners saw an immediate improvement in how matters were managed:

• “Delium is now a core part of the way we work.”
• “We would never go back to working in the ad hoc way we used to. Everyone – even those Partners who were initially skeptical – now recognises the benefit Delium delivers in the cost and quality of our service.”
• “Our staff are happier too. It’s been a no-brainer.”

By adopting Delium firm-wide, this 10-partner law firm transformed its litigation management approach.

With a single, scalable solution they eliminated cost uncertainty, training inefficiencies and external dependencies, ensuring that every matter – big or small – was handled with maximum efficiency and cost control.